If you've purchased a USN product from another retailer and you have any concerns regarding the product,
please contact the retailer directly.
Unfortunately, the manufacturer is not liable for any replacement/refunds purchased elsewhere. It's the
retailers responsibility to investigate and resolve any product complaints.
Please see your customer rights below:
Customer Rights Act 2015:
Your rights under the Consumer Rights Act are against the "retailer" – the company that sold you the product – not the "manufacturer", and so you must take any claim to the retailer.
As a result, a consumer has statutory legal rights if the goods they have purchased do not conform to contract (are faulty). These rights are enforceable against the retailer, not the manufacturer. This is because an individual's legal rights are against the person who sold them the goods, since they have a contract with the seller, rather than with the manufacturer who produced those goods. It is the responsibility of the seller that the goods he sells are of satisfactory quality.
If a product develops a fault, the consumer has the right to a refund, repair or replacement depending on the length of time they have owned the product.
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault.